Invite a guest to our Confluence and JSM not working

[Theresa Barnard _Cloud Admin_]

Hi Everyone,

Needs some help. Before the migration of the new admin center in Atlassian, we invited guests and then migrated their email addresses and linked it to confluence and JSM to a certain product. This no longer works. There is no migration button anymore.

How can we fix it?

Kind regards

Theresa

[Marc - Devoteam]

Hi @Theresa Barnard _Cloud Admin_ 

Welcome to the community.

Please explain a bit more in detail, provide images, steps you take etc..

[Theresa Barnard _Cloud Admin_]

Hi Marc,

We have been inviting customers to our Confluence Knowledge base and JSM for several years. Everything is setup and working. 

Atlassian has changed the menu for the admin side.

We use to have a button under products portal to migrate a new customer email. After that, then only the customer can view the JSM project and log tickets.

There is no button to migrate the customer, so now when we invite the customer and link them to the project. They can see our Confluence Knowledge base but not JSM project. The JSM part they are hanging in limbo

You do see the jsm logo and Confluence logo
There is a helpcenter menu but nothing else works. This is what the customers sees. Not sure what I am doing wrong.

[Marc - Devoteam]

Hi @Theresa Barnard _Cloud Admin_ 

How are the customer permissions on the project and global in jira set?

And how are the permissions set in the permission scheme on the JSM project.

[Theresa Barnard _Cloud Admin_]

Does this help

[Marc - Devoteam]

Hi @Theresa Barnard _Cloud Admin_ 

On the JSM project is the customer visible in the project option customer?

On the JSM project, in the project settings, under access people and access, add the group "jira-servicemanagement-customers-betterbe" and grant the role Service Desk Customer

[Theresa Barnard _Cloud Admin_]

That is done automatically when we assign the group

[Marc - Devoteam]

Hi @Theresa Barnard _Cloud Admin_ 

Please show the customer and people and access options set on the JSM project.

[Theresa Barnard _Cloud Admin_]

[Theresa Barnard _Cloud Admin_]

It looks like the user has access.

[Marc - Devoteam]

Which permissions are granted to the role Service Desk Customer in the permission scheme used on the project?

[Theresa Barnard _Cloud Admin_]

How do I see that?

[Theresa Barnard _Cloud Admin_]

@Marc - Devoteam 

In our Project Permissions we have the Create issues: 

Service Project Customer - Portal Access

Does this mean, the way we are working will not work anymore. What do we need to change?

[Marc - Devoteam]

Are any other permissions given to "Service Project Customer - Portal Access"?

At least browse is mandatory otherwise customers can't see the project.

[Theresa Barnard _Cloud Admin_]

Browse, Edit , create, delete,l ink issues, modify reporter

resolve issues, resolve archive issues, Manage watchers, view voters and watchers, add comments, delete own comments, edit own comments, create own attachements, delete own attachements
These are the only permissions for customer.

[Marc - Devoteam]

Then they should see the project to be selected on the portal.

[Marc - Devoteam]

Also does the customer need to login.