Since late yesterday (Australian Eastern time), our team is experiencing an issue where they can add comments in JSD to an issue and the comment is delivered to a customer via email, but when you return to the issue in Jira Service desk, then the comment has disappeared. The same happens to customer comments being added - we can see them in our email notifications in our inbox, but no commnets show in the Comments tab. The History tab clearly shows that there has been activity and even shows the file name that a customer may have uploaded as part of their reply, but the Comments tab is completely blank. We also have automation rules that add an internal comment when a issue is about to hit SLA - the rule is running successfully but the comment does not show. We have made no system configuration or permission changes that could have caused this.
Anyone else experiencing this issue?
I have logged a bug though the Feedback button but received no ticket number or any acknowledgement of this.
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