Is it possible to add a 'Field Key' from a Form to add details within email body for an automation?

[Jenz Kim]

I am trying to create a simple automation to send an email when a new work item is created.  

That said, I am trying to add details from a FORM that is part of the request type within the body email.

I am trying smart value such as 
REPORT TYPE: {{forms.last.ReportType.label}}

but its not working. Is this something that can be done?

thanks!

[Deivid Araujo · Accepted solution]

Hi Jenz, welcome to the Atlassian Community!

For you to access form values (set by the field key), you need to use this syntax:

{{forms.<FORM_ID>.last.<FIELD_KEY>}}

To get the form id, in the forms list, click in the three dots and then "Copy Form ID"

[Jenz Kim]

Hi Deivid,

Thank you so much! That worked!

[Deivid Araujo]

Glad I could help :)

[Anthony Perez]

I'm trying to do the exact same thing as Jenz did but when I try the syntax, the email isn't populated with the data that was submitted with the form. I'm at a loss as to what I need to do. 

[Deivid Araujo]

Hi, Anthony. Welcome to the Atlassian Community!

The <FIELD_KEY> placeholder that I showed above depends on the field type. What is the field type you are trying to set? Also, this documentation can help with the different formats: https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/