Is it possible to change the article icons in the service portal?

[Faroek Sweet]

Hi everyone,

Is it possible to change the article icons in the service portal?

My team has two (Confluence) spaces with articles for different target audiences, so they want to make a contrast visible between articles in the search bar of the service portal where those articles can be found. Is that possible?

Greetings,

Faroek

[Paul Wiggers · Accepted solution]

Hello @Faroek Sweet 

Unfortunately, this isn't possible within Help Center.

You can take a look at categories if you want to make a distinction. It will give your customers something to click on.

Depending on the amount of articles, Topics might also be something that you can look into.

[Faroek Sweet]

Hi Paul,

That's unfortunate, we will work with a different solution. 

Thank you for the suggestions.

Greeting,

Faroek

[Faroek Sweet]

Hi Paul,

That's unfortunate we will work with a different solution. 

Thank you for the suggestions.

Greeting,

Faroek