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Is it possible to configure an automatic notification for costumers during days off?

Is it possible to configure an automatic notification for costumers during days off?

We need our costumers to know that we are off our working hours in this cases.

2 answers

0 votes

You can do this using built in automation. Something like this ...

When: issue created

if: createddate >= startofday(+8h) and createddate <=startofday(+24h)

then: send email to reporter

Otherwise...

send normal notification

obviously this isn’t exact and you will need to tweak to meet your needs.

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It cant be done even with automation rules as far as i see.

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0 votes

I don't have any experience of this particular add-on, though, as we don't use Service Desk Cloud. It seems to have good reviews, though.

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Thanx but i was trying to find out if i was able to do this on the JSD.

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