Is it possible to define "read only" access for the particular organization member?

[Zbyněk Hostaš]

Hello,
I was asked if there is some option to grant "read-only" access to the specified organization members. I haven't found this option yet.

Thanks in advance.

Best Regards

Zbyněk Hostaš
Technical & Sales Support

[Jack Brickey]

Hi @Zbyněk Hostaš , welcome to the Community. Are you referring to a Customer? If so then no, customers always have the ability to open tickets.

[Zbyněk Hostaš]

Hi Jack, 
yes, I am talking about "Customer" which is a member of Organization in Jira Service Management Module.

Those 2 customers should not be permitted to created any ticket. They should be able to view and monitor existing tickets.

I hope, I described it clearly and there are no confusion.

Zbyněk

[Jack Brickey]

Yes indeed thank you for confirming that this is a customer. As mentioned above all customers have the ability to view and open issues. There is an open issue or suggestion on this matter you may wish to vote and watch this issue. JSDCLOUD-6983 Ability to restrict customer access