Is it possible to send an alert for a SLA breach in a shorter time frame than 30 minutes?

[Leigh Bartlett]

We currently have SLA's of less than 30 minutes, and we aren't able to send an alert with the current config until a breach has occurred. 

The field for the time frame does not seem to be configurable. 

[Thomas Deiler · Accepted solution]

Dear @Leigh Bartlett,

you are right. I had a look in both Cloud and Server version. 60 min, 30 min and breach are the defaults.

One solution would lead to a tool - breach. Trigger notifications less than 30 minutes by an external script that uses the REST API.

Another way would be to raise a suggestion at jira.atlassian.com.

So long

Thomas

[Thomas Deiler]

There already exists a suggestion. You can vote for this.

[Leigh Bartlett]

Thanks @Thomas Deiler! I've voted and added myself as a watcher to these, fingers crossed.