Is my billing going to increase after I add users with an identity provider?

[Desmond Techie]

I want to add more users to my jira service management by integrating with my google workspace. I want to know if my billing will change after I merge with google and the number of users increase

[Rilwan Ahmed · Accepted solution]

Hi @Desmond Techie ,

Your license depends on the number of users who can access your JSM and not customer portal.
i.e. When a Jira administrator adds a new agent to the project, the agent is also assigned a Jira Service Management license.

[Alex Koxaras -Relational-]

@Desmond Techie yes, the billing will change. The more agents, the more the billing.

However you can add as many customers as you want.

[Desmond Techie]

@Alex Koxaras -Relational- does my bill increase when I add more customers?