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Is there a grace period for renewing Jira Service Management?

Bill Webster
Bill Webster
Contributor
December 21, 2021

Our JSM subscription is expiring soon and we haven't yet been able to complete a renewal through our reseller/Atlassian.  Is there a grace period where we can continue to work on the renewal process and still use JSM or will it stop functioning on our renewal date?

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Muhammad Fahad
Muhammad Fahad
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December 21, 2021

Hi @Bill Webster - Best is to reach out to Atlassian support for an official response.

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Bill Webster
Bill Webster
Contributor
December 21, 2021

I have tried contacting both our reseller and Atlassian support.  I have yet to receive an answer about this from either.

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