Is there a way to auto-select services that rely on another service?

[Valerie Capasso]

When an Affected Service is selected in an Incident, Change or Problem ticket is there a way to have Jira automatically add any services that rely on the selected service based on their defined relationship status?

[Fabian Lim]

Hi @Valerie Capasso

Welcome to the community!

If you are using JSM premium you could combine the insight asset management moudle. For example, if someone selects the "phone" service, this object can be tied to various services which can notify other teams.

More Info: https://support.atlassian.com/jira-service-management-cloud/docs/how-services-work-with-insight-in-jira-service-management/

Regards

[Valerie Capasso]

Thanks for the info. Are you indicating that without using Insight, setting the relationships for services essentially does nothing?

I am struggling to understand the benefit of having the relationships defined in my services if Jira isn't going to connect the dots between them when changes, incidents or problem ticket are being entered.