Is there a way to get notifications on errors/misconfiguration in jira service desk

[Patrik Björkman]

We recently got a popup "This service project has configuration problems and may not work as expected." due to a email account issue. This was only visible when opening the project.

Is there a way to get an email or slack notification when things like this occur ?


Thanks

//P

[Nic Brough -Adaptavist-]

I am afraid there is not.

The problem is that Jira does not check the configuration of every project every time an email account is changed, and it only does some checks when the admins are configuring the project.  There's no event fired that could lead to an email or slack notification.

[Patrik Björkman]

Connectivity log

Jira Service Management attempts to connect to (and pull new messages from) your custom mailbox every 60 seconds. The connectivity log shows the history of the result of each attempt. The top row shows the current status.

To make unsuccessful connections easier to find, we only show one line for each change in status, regardless of how many times the connection was checked.

To see how long a specific status persisted, check the times and dates under the To and From columns.

Each line shows how long each status lasted for, and any details about unsuccessful connections. The columns show:

Status – Whether the connection was successful or unsuccessful.

From – When the successful or unsuccessful connection began.

To – When the status was last checked before it changed to another status.

Details – Details about what happened if the connection was unsuccessful.

Statuses include:

Success – Jira Service Management successfully connected to your mailbox.

Failed – Jira Service Management couldn’t connect to your mailbox.

Rate limited – There were five failures in a row. To avoid overloading your system, Jira Service Management began increasing the time between each check – up to a maximum of one check every 24 hours – until a successful connection was made.