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Is there a way to track JSM tickets in an embedded widget?

Philip Shramko
Philip Shramko September 23, 2024

I'm looking for a way to have customers track their requests via an embedded widget or an iFrame or something similar that can be displayed in a webpage outside of Jira.

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Nikola Perisic
Nikola Perisic
Community Champion
September 23, 2024

Welcome to the community @Philip Shramko 

Please refer to this page here: https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

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Philip Shramko
Philip Shramko September 23, 2024

I did look at that and it seems that the only functionality there is for customers to raise issues with support.  I was wondering if there was a way customers could get updates on their tickets from within the widget as well.

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Nikola Perisic
Nikola Perisic
Community Champion
September 23, 2024

Sadly, no. Updates are not included.

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