Is there any way to display the Assignee on an Issue in the Request Portal?

[dan]

When I try to add the Assignee field to the Request form through the Request Types menu, it says that the field cannot be shown.

Are there any known workarounds for this? I don't want customers to be able to edit or input anything for the field, but I would like them to know who is working on the Issue.

Any ideas?

[Boyan Angelov (Nemetschek Bulgaria) · Accepted solution]

Hi,

There are apps that can do that, one that we created - Advanced Portal Reports - can show a report with any issue field on the portal, also the Customer can sort, export to CSV, etc.

Regards,
Boyan

[dan]

Very cool! I'll look into this.

Thanks!

[Houha Amdouni]

Hi Boyan and Dan, 

Could you please give us the name of the Apps ? I'm interest by the export to CSV for the customer ?

[Boyan Angelov (Nemetschek Bulgaria)]

Hello,

The app we created is called "Advanced Portal Reports", feel free to test it and send us feedback if it works for you.

Best regards,

Boyan

[Jack Brickey · Accepted solution]

Dan,

You cannot add fields to what is displayed for existing tickets. So even if you could add to the create issue form, which you cannot, it would not show in the list of issues.

[dan]

That's unfortunate, but thanks for the reply!