Is there any way to restrict customers access to change priority?

[John Whitmarsh]

Hi, my customers currently have access to edit issues including the priority but as I am sure you can image they want them all to be top priority. Can I give them access to update the ticket but not to change the issue priority? Best regards, John.

[Joseph Chung Yin]

@John Whitmarsh -

In JSM, customers should not be able to edit his/her issues via the portal.  So it is unclear and concerning when you mentioned that you have giving the edit issue to your customers.

Only users with agent licenses can edit issues once it is created.  

Can you clarify your ask because customers are (by default) having access to the portal UI and raise issues only?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Alexander Bondarev]

Right question, @Joseph Chung Yin !