Issue View layout: missing fields in Jira Cloud

[Luc Trepanier]

I am trying to have custom fields appear in the Issue View, but the fields are not showing in the right hand side of the page to select.

If I look at the Form layout, they are showing within the form layout, but I cannot remove them from there.

Anyone has an idea what would cause this?

Thank you.

[Vijay Dadi · Accepted solution]

Hello @Luc Trepanier 

For every issue type, you have a separate screen configuration which will include Create, View, Edit, View/Edit.

If you are not to see your custom fields on the view screen, add those fields on to your View screen of respective issue type and that should resolve your issue.

You have to be admin/project admin to perform this configuration.

Settings -> Issues -> Screens

Hope this helps!

Vijay

[Nikola Perisic]

Wrong mentioning @Vijay Dadi  ;)

[Vijay Dadi]

Oops....corrected

[Luc Trepanier]

Yes, the two fields I am missing are already included in the screen associated to the issue type. So that is not the problem.

[Vijay Dadi]

Hello @Luc Trepanier ,

Verify if they are added on the issue layout or not. If not, please add them to context field sections and that should help.

Vijay

[Nikola Perisic]

To add what @Vijay Dadi , click on the Find your field and also look for your custom fields.

[Luc Trepanier]

That is exactly the problem, I do not see them on the right hand side field list of the Issue View tab to add them to the Context section. And when I search for them (in the box at the top of the list), they do not show up. But the appear in the tab for the Request Form:

[Vijay Dadi]

Move them to context fields section, that should resolve your issue.

[Luc Trepanier]

That screen shot is from the Request Form tab. I cannot drag it out of the there, to add them to the Context fields section, which is on the Issue View tab.

[Vijay Dadi]

clink on the 3 dots at the end and you will get an option to move them to context field section.

[Luc Trepanier]

When I click on the three dots (remember this is the Report Form tab), I only see the "Reorder with section" actions.

[Vijay Dadi]

Looks like you do not have permission. Try with elevated account access if you have any admin account.

[Luc Trepanier]

I am the TOP administrator of our Jira Cloud instance.

I was already the Administrator for the project.

I added other roles too, to see if it would make a change, nothing.

I guess I will have to open a ticket...

[Nikola Perisic]

These fields have been set to be required, when you define them as optional, they still do not show up on the view screen? If they are required they need to be filled in the create screen first.

[Luc Trepanier]

That was it, @Nikola Perisic ! Thank you!
I find it silly that required fields would not be available to display on the issue view... But hey!

[Nikola Perisic]

Great @Luc Trepanier , glad that you fixed it! Kindly accept my answer below and I will refer to this comment. Thanks!

[Nikola Perisic · Accepted solution]

Hello @Luc Trepanier , have you included that field in your View/Edit screen as well? If you haven't, you need to create a view screen and add that custom field in there.