Issue attribute "Resolution" - How do we create multiple Resolutions.

[Jairaj K]

Hi Team,

For Tickets "Cancelled" and "Completed" we are using the same attribute Resolution which doesn't make any sense. Hence we would like to have multiple reasons created.

Can someone please explain how do we fix this.

Thanks.

[Vikrant Yadav · Accepted solution]

Hi @Jairaj K  Only person with JIRA Admin permission can create new Resolutions in JIRA. 

Go to Issues > Issues Atributtes > Resolution > Create Resolution.

If you want to see multiple Resolution options when issue moving to Cancelled or Completed status, for this i suggest you to insert Resolution Screen for these transitions. So that you can select Resolution of your choice from Resolution field. 

https://www.youtube.com/watch?v=o9oyhST_gFM

Thanks,

Vikrant Yadav

[Laralu]

Hi @Vikrant Yadav ... I have another question. I have watched the video but it doesnt help what I am trying to achieve.

I want to have a new status (CANCELLED) and be able to choose the resolution between "Duplicate" and "Dismiss" once that status is selected. If you could help me with this, I would really appreciate it: 

- I created a "CANCELLED" status (similar to "DONE")

- I added a new resolution "dismiss" and also deleted "wont do". 

- As PostFunctions, I added these 2 related to the transition to "CANCELLED": 

- When I go to the issue and select "CANCELLED", the "Duplicate" resolution appears automatically and I have no other option.

I guess it´s because the postFunctions have precedence rules and the last one is being applied. 

Do you know how to do what I am trying to acheive? 

[Vikrant Yadav]

Hi @Laralu  for this you need to add Resolution screen on Cancelled transition and add transition property 

jira.field.resolution.include 

Using this property you can only show Duplicate and Dismiss in Resolution dropdown. 
and remove these two post function. 

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Similar post : https://medium.com/@aleks.yenin/6-steps-to-limit-resolution-field-options-per-workflow-in-jira-4de7186c2ba1

[Laralu]

Worked like a charm !!!!! THANK YOU VERY MUCH!!

[Vikrant Yadav]

You're Welcome @Laralu :)

[Gaurav · Accepted solution]

Hello @Jairaj K 

For separate reasons, you will need to set the Resolutions these statuses. This will require admin privileges.

The steps are:

1. From Project Settings, go to Workflows
2. Choose the workflow, which is applicable and click the small pencil-like icon on the right-hand side
3. Click on the diagram, to view the workflow diagrammatically (easy visualization)
4. Click on the arrow going to the Cancelled status, and then click on Post Functions from the menu which opens
5. Hover over the Post Function which is setting the Resolution and click on the pencil-like icon
6. Select the appropriate Resolution from the drop-down
7. Repeat steps 4 to 6, for Completed status as well

Please refer to the screenshots below.

Please accept the answer if this helps solve your query else respond and allow others to share input.

[Jairaj K]

@Gaurav Thanks a ton for the response. It worked for me.