Issue importing data via CSV JSM Cloud

[Julian Haines]

Good day,

I am trying to import Incidents & Server Requests from a CSV file, in my test the CSV the status is set to "Closed" and when I import the ticket says the status is "Closed" but Jira does not see the ticket as Closed.

If I report the ticket and then Close again the status work as expected.

[Marc - Devoteam · Accepted solution]

Hi @Julian Haines 

In you csv you also need to provide a column specifying the resolution.

This is because you import the issue with status Closed. When transitioning the issue to closed a resolution is set by executing this transition.

On importing this is not done as no transition is executed.

[Julian Haines]

Thank you I have fixed