Issue with User Picker field

[Céline Manca]

Hi all!

I've created a "Service Request with approval" and added a customs field in order to select the approvers of this request.

When I create the request from the portal, I'm able to load the list of users to approve it :

But when I create the Service Request from Jira, I can't load any user and I have this strange number populating automatically :

One of my colleague is also admin on the project and doesn't have the issue. We have checked the permissions and nothing is different on my side.

Any idea what could be the issue ?

Thanks for your help!

Céline

[Brant Schroeder · Accepted solution]

Celine,

  If you are creating a new Jira Service Desk issue you should use the raise a request feature and not the create issue button.  Raise a request can be found in the left hand navigation of the service desk project.  Try that and see if all of the fields work properly.

[Céline Manca]

Hi Brant,

Thanks for your answer !

When using the raise a request feature it's working fine.

What I find strange is that it's working with the  create issue button for my colleague who has the same rights:

the field is showing the possible user to approve the request.

Could this be a bug ?

Thanks!

Céline

[Brant Schroeder]

I doubt it is a bug.  Probably a permission somewhere (Issue, Project, Application) or browser issue.  Did you ensure that everything is the same across the application?

[Céline Manca]

Hi again,

It was indeed a permission issue, thanks for help!

Céline

[RamR]

Hi there, what permissions did you fix for this?

[GK]

@Céline Manca what permission you have set to fix this issue?

I have created custom field with (multiple user picker list) - JIRA version(8.7.1) on server

it's not populating users list as you see below screenshot, it's locked and it says

[GK]

Above issue reported by me is resolved now and it's related to permission

[John Leonard]

What was the fix?