It's possible to create signature for different assignee?

[Ken Loh]

Dear Sir/Madam

As per subject, it's possible to create signature for different assignee?

Regards
Ken

[Ash Yadav · Accepted solution]

Hi @Ken Loh

Do you mean signatures for agents that respond to tickets? 

You could look into smart-values to display the assignee using templates:

{{assignee.displayName}}

You can configure JSM templates under Project Settings -> Customer Notifications -> Templates

Hope this helps. 

Kind Regards, 

Ash 

[Ken Loh]

Dear Ash Yadav

Thank you for your replied.

This is for assignees/agents whey they compose email or reply via JIRA email function, they can have their own signature.

Regards
Ken

[Ash Yadav]

So at the moment it seems like this feature is currently being reviewed for Cloud: 

https://jira.atlassian.com/browse/JSDCLOUD-1515

I can see you selected server as a hosting type so check out this article as this feature is already available on server from 3.7 onwards: 

https://confluence.atlassian.com/servicemanagement/jira-service-desk-3-7-x-release-notes-934718353.html#JIRAServiceDesk3.7.xreleasenotes-Cannedresponses

https://jira.atlassian.com/browse/JSDSERVER-1515

In short, its possible in a number of ways including templates that I mentioned above but I think canned responses might be the way to go here since you're using JSM on server.

Hope this helps. 

Kind Regards, 

Ash