JIRA Queue - empty value in column "Due" or "SLA Due Date"

[Ken Loh]

Dear Sir/Madam

As per subject, the column "due" or "SLA due date" were displaying nothing, please advise on how can we configure it.

Regards

Ken

[Joseph Chung Yin · Accepted solution]

@Ken Loh -

In addition to what Ajay stated in the original reply.  I believe you can use Automation for Jira to create automation rule to populate the Due Date field.  By then way, Due Date field is an out of the box system field, so I don't recommend that for you create another custom field to track the due date information.

Here are the reference links on how to use and configure automation rules against your project -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

This is a powerful tool which allows you to create automation rule based on triggering event (i.e. issue created), and then you can setup conditions logic, and lastly setup actions to be performed (i.e. update due date field)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Ajay _view26_ · Accepted solution]

@Ken Loh ,

Are you sure the values are present for the Request?

It could be the field is not configured in your Issue View. Can you please confirm?

[Ken Loh]

dear Ajay

Thank you for your reply. I have configured the field in View screen and able to view it.
Is there a way to create a due date field that calculate the due date based on SLA?

Example the SLA is 3 days or 24 working hours (8 hours per day), the issue created day is 1st Feb and the due date is 3 Feb.

Ken