JIRA Service Desk - is it possible to copy the due date automatically from one issue to another

[Prasad Andrews]

@Nic Brough -Adaptavist- 

In jira service desk I have 3 issue types.

1) candidate 2) background check 3) drug screen

First I will create the candidate issue type and at the time of candidate offer approves tranisition then I will update the Due Date field.

This candidate issue type Due Date field also to be updated in a Background check and Drug Screen issue type screens.

How can i achieve this?

Note: We are using JWT plugin.

[Thorsten Letschert _Decadis AG_]

Hi @Prasad Andrews ,

you might want to add an Update issue fields post function to your 'candidate offer approves' transition in order to distribute your Due Date to the related issues.

Is there a relationship between your issues candidate, background check and drug screen, e.g. issue links? If so, use this relationship in the Target issues section, to specifiy, where to copy your Due Date.

Cheers
Thorsten

[Prasad Andrews]

Hi @Thorsten Letschert _Decadis AG_ - Yes there is a relation between the issues. Candidate issue is linked with the two issues (Drug Screen and Background Check)

Please let me know how to copy the Due Date Field.

Regards,

Prasad 

[Thorsten Letschert _Decadis AG_]

Hi @Prasad Andrews,

if those two issues (and only those two issues) are linked to your candidate issue, a configuration like shown here should be enough:

If there are potentially more linked issues, you might want to add some filters to ensure that only the relevant issues are updated.

Cheers
Thorsten

[Prasad Andrews]

@Thorsten Letschert _Decadis AG_  - Thanks much, now am able to copy the Due Date.

[Thorsten Letschert _Decadis AG_]

Hi @Prasad Andrews ,

Thanks for your feedback. I'm glad that I could help you. Could you please mark the answer as correct then?

Cheers
Thorsten