JSD Rating/Feedback link - Problem with IE

[Daniel Seegräber]

Hi,

rating an issue by clicking on one of the 5 stars results opens a weird page when using the Internet Explorer (but the rating still reaches the JIRA issue). Chrome works fine.

Chrome:

IE:

Full text:

{"xsrfToken":"BP1H-PLE7-I0G8-77O2_c468f3f4d4afbe4db9151413142dfc7670526c94_lout","helpCenterBranding":{"logoUrl":""},"feedback":{"rating":5,"token":"7098475fa4c77dbec1f897ada2a751769acf7060"}}

{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"4.2.4","contextPath":"","xsrfToken":"BP1H-PLE7-I0G8-77O2_c468f3f4d4afbe4db9151413142dfc7670526c94_lout","baseUrl":"http://test-jira.kundenserver.si/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"26214400","gravatarEnabled":false,"calenda..."]}}

We can see this in our production environment (JIRA Service Desk 3.13.2) and in our test environment (Jira Service Desk 4.2.4)

[Angélica Luz]

Hi Daniel,

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica

[Daniel Seegräber]

Hi Angélica,

of course... I justed wanted to ask the community before opening a ticket. But it seems like no one else faced this issue yet.

kind regards
daniel

[Daniel Seegräber]

The issue is solved. It has been a JEditor bug which is fixed now.