JSM Access to clinet

[Jairaj K]

One of our client would like to use Jira to the maximum level like should be able to @ mention anyone [Agent/Employee] in the comments and should be able to edit own comments.

I know it's not possible but do we have any feasibility that we can allow the client to get access to a maximum without giving permissions to Internal comments.

Thanks.

[Suvradip Paul]

Hi @Jairaj K ,

Thanks for posting.

Could you please elaborate the word 'client' here? What do you mean by that?

[Jairaj K]

@Suvradip Paul Yes it's the customer.

[Suvradip Paul]

I can understand from where this is coming. I think you are referring to this open issue - https://jira.atlassian.com/browse/JSDCLOUD-1476, if I yes I would like you to follow this and vote for this. 

Please let me know if that helps.

[Nic Brough -Adaptavist-]

If by "client" you mean "people who are JSM customers", then no, you can't do this because it would be pointless having them as customers.

[Jairaj K]

@Nic Brough -Adaptavist- I agree with you but customers having a bad experience where they can't @ Mention anyone nor edit their own comments.

[Nic Brough -Adaptavist-]

Customers are not supposed to be able to do either of those things.  There's no need for a customer to @mention anyone, and neither do they need to edit comments.