Can customers only receive notifications by email?

[박성민_학해_]

Can customers receive notifications through the app?

Is there another way? 

[Joseph Chung Yin · Accepted solution]

@박성민_학해_ -

By default, customers can receive notification on his/her cases via emails typically  I agreed with the other community leader's posting.  Please review the reference link that he provided.

If you can clarify what you mean by "through the app", so we can further assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[박성민_학해_]

Thank you for answer.
Will JSM customers receive notifications when they install the mobile Jira app?

[Joseph Chung Yin]

@박성민_학해_ 

Customer can just access the notification by visiting your portal UI via mobile device.  I don't believe they will need the mobile Jira app to accomplish the task.

Best, Joseph

[박성민_학해_]

Thanks for answer :)

[Benjamin]

Hi @박성민_학해_ ,

Customers can receive notification through the app and e-mail. 

Here's the documentation about notification setup

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/

Hope this helps.

-Ben

[박성민_학해_]

답변 감사합니다.
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