Jira Assets:Error when deleting scheme and when selecting objecttype in attribute types dropdown

[Adam Laskowski]

Hi everyone,

in Assets i got two errors regarding object schemes and the configuration of object types. The logs seem similar so i think root of the problem might be the same.

1. I can not delete and click/select configuration of an specific object scheme

Recently i deleted all objects and object types of this specific scheme but i can not delete the scheme itself. It says it has zero types and zero objects.

When i click on it i get this message: "Something went wrong. Contact administrator"

atlassian-jira.log:

2023-06-19 13:01:36,867+0200 http-nio-127.0.0.1-8080-exec-8 ERROR 273306 781x704927x2 rvd461 172.25.5.136,172.20.217.151,127.0.0.1 /rest/insight/1.0/global/config/object [c.r.j.p.i.c.w.a.r.exception.mapper.DefaultMapper] Unexpected exception was thrown while processing the request
java.lang.NullPointerException
	at com.riadalabs.jira.plugins.insight.channel.web.api.configuration.GlobalConfigurationServiceInJira.appendSpecificConfig(GlobalConfigurationServiceInJira.java:70)
	at io.riada.insight.services.GlobalConfigurationServiceImpl.getInsightGlobalConfigModel(GlobalConfigurationServiceImpl.java:123)
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.globalconfiguration.GlobalConfigurationResource.getConfigForObjectSchema(GlobalConfigurationResource.java:91)
	at jdk.internal.reflect.GeneratedMethodAccessor1931.invoke(Unknown Source)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:75)
	... 36 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 43 filtered
	at net.youngaweb.jira.ServletFilterKa.doFilter(ServletFilterKa.kt:552)
	... 3 filtered
	at net.youngaweb.jira.ServletFilterIntercept.doFilter(ServletFilterIntercept.kt:54)
	... 3 filtered
	at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
	... 3 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
	... 3 filtered
	at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
	... 17 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
	... 3 filtered
	at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
	... 3 filtered
	at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:81)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
	... 8 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 3 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
	... 3 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
	... 3 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:829)

 2. When adding an attribute as a object i am unable to select attribute type (some object type). The dropdown does not open and i get an alert box with this message:
"The Jira Server was contacted but has returned an error response. We are unsure of the result of this operation"

atlassian-jira.log:

2023-06-19 13:07:24,999+0200 http-nio-127.0.0.1-8080-exec-19 ERROR 273306 787x705140x1 rvd461 172.25.5.136,172.20.217.153,127.0.0.1 /rest/insight/1.0/objectschema/all/21/objecttypes/flat [c.r.j.p.i.c.w.a.r.exception.mapper.DefaultMapper] Unexpected exception was thrown while processing the request
java.lang.NullPointerException
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.objectschema.ObjectSchemaResource._getCrossSchemasAllowedMap(ObjectSchemaResource.java:554)
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.objectschema.ObjectSchemaResource._getValidObjectSchemas(ObjectSchemaResource.java:525)
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.objectschema.ObjectSchemaResource._getAllAvailableSchemaObjects(ObjectSchemaResource.java:503)
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.objectschema.ObjectSchemaResource.findAllObjectTypeFlatList(ObjectSchemaResource.java:486)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:75)
	... 36 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 43 filtered
	at net.youngaweb.jira.ServletFilterKa.doFilter(ServletFilterKa.kt:552)
	... 3 filtered
	at net.youngaweb.jira.ServletFilterIntercept.doFilter(ServletFilterIntercept.kt:54)
	... 3 filtered
	at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
	... 3 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
	... 3 filtered
	at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
	... 17 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
	... 3 filtered
	at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
	... 3 filtered
	at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:81)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
	... 8 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 3 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
	... 3 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
	... 3 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:829)

I hope anybody can help me. Our schemes are basically not configurable anymore.

Thanks a lot in advance!

Cheers

Adam

[Rudy Holtkamp · Accepted solution]

Hi @Adam Laskowski ,

I think this is a case for Atlassian Support

[Adam Laskowski]

Hi @Rudy Holtkamp 

i contacted the support. I will keep this updated.

Thank you!

[Adam Laskowski]

So i red-index the Assets on all cluster. Now it works perfectly fine! 

I was able to delete the scheme and the object attribute dropdown is working as well.

For everyone else having this problems and indexing does not help, just contact the support. They will provide several solutions and todos. 

Thanks!