Jira Notification Settings

[Allen Reyes]

I just wanted to know if you have any guidance and process on how we can resolve our concerns.

1. Emails responded to by the Support should only be in 1 thread. 
2. Participants do not see the email and updates. They can only see the Status Updates. 
3. Can we only include the Status Updates to the customer? 
   • First email = Automated Message 
   • Closing email = Resolved/Survey Message

I would greatly appreciate it if you can help me with this as this has been a nuisance.