Jira Service Desk Knowledge base function

[Diego E. Aceti]

Good day,

You would need to inquire about the Jira Service Desk Knowledge base function.

Up to how many of them can I add in the Free and Standard versions of the service?

My query is because I need to add up to 8 different knowledge bases in a standard Ira Service Desk license.

I await the reply.

[Angélica Luz]

Hello Diego,

Welcome to Atlassian Community!

Reading the details about Confluence free, there are no limitations for spaces the same as there are no limits for projects on a Jira free.

With that said, you can create 8 different knowledgebases, but note that, it's only possible to link one space to a Jira Service Desk projects and that's for free, standard or premium.

For more details about the limitations for Confluence and Jira free, please check the documentation below:

• Limitations in Jira Cloud Free plans
• Manage permissions in the Free edition of Confluence Cloud
• Learn about Confluence Cloud plans

If you have any other questions regarding this matter, please do not hesitate to contact us.

Regards,
Angélica

[Diego E. Aceti]

Angelica,

Thanks for your answer, you clarified something that I was interested in knowing well.

I ask you a question regarding your clarification, how is this to link a space to Jira Service Desk projects or where can I get information about it?

Thank you.

PD: do you speak spanish? If so, it would be better for me to ask questions, thank you.

[Angélica Luz]

I'm glad to help!

To link a space to a Service Desk project, you can go to Project settings > Knowledge base > Link to a Confluence space. 

If you want customers to find articles in the portal, then select the option "Anyone can read articles without a Confluence license".

For more details, please check our documentation:

• Set up a knowledge base so customers can serve themselves

About the language, I speak Portuguese and English only. If you prefer you can send us questions in Spanish, but then we will reply in English and we can add the translation from Google on the reply as well.

[Diego E. Aceti]

Thank you sooo much Angélica!!