Jira Service Management Conditional Fields

[Albert Manuel]

Hi,

We are running Jira Service Management (ex Jira Service Desk) Server edition, and we would like to have conditional fields.

Basically, we want to have a custom field where if option A is selected some fields/options to expand and if option B is selected other fields/options to be showing, is this possible?

Thanks.

[Kian Stack Mumo Systems · Accepted solution]

@Albert Manuel, 

You can do this with a couple of different apps, such as Extension for Jira Service Management or Scriptrunner for Jira.

Thanks!

Kian

[Albert Manuel]

@Kian Stack Mumo Systems  thanks alot.

[Kian Stack Mumo Systems]

@Albert Manuel, 

Glad to have helped!

Thanks,

Kian

[Kate Caldecott]

Hi @Albert Manuel

Yes, these are great suggestions from Kian.

There is also the option of using ProForma Lite (a free app) that allows you integrates forms into your issue.  You can ask all sorts of question types and then use conditional logic to only display the right information at the appropriate time.  If your data capture requirements are large, then formatting into a form can be a really good option.  

An example is displayed here:

As a heads up, I am from ProForma but also another thought to consider in terms of data capture effectiveness.

[Kian Stack Mumo Systems]

Thanks for the information @Kate Caldecott, I didn't know about ProForma!

[Kate Caldecott]

My pleasure @Kian Stack Mumo Systems - glad I was able to assist.  There's a couple of ways to go here isn't there.