Jira Two Dimensional Charts - Cannot display resolutiondate / resolved in either X or Y Axis

[Michael Green]

Hi,

In Confluence I'm trying to use a Jira Filter to display a table of the last 7 days of Service Management closed tickets..... by date and by Request type (a custom field).

I can get the custom field to be on Y axis but I cannot get the resolutiondate / resolved field on either the X or Y Axis.

Why can't the resolution date be used ?

project = IDYOUS AND STATUS = Resolved AND resolutiondate >= -7d AND "Service Desk Customer Type[Dropdown]" != XYZ ORDER BY KEY ASC

Here is a mock up of what I'm trying to achieve:

Support Request x	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Total
	20/06/2022	21/06/2022	22/06/2022	23/06/2022	24/06/2022	25/06/2022
Password reset	4	5	4	5			18
Set Up New account	10	6	10	12			38
How to use IDyou	4						4
Video call – Connection issues	1						1
Video Call - Activate Camera/microphone		1					1
Edit Account details	3						3
Code not received		1	1				2
Edit Details of VOI
Login/Access Issue
Still Waiting on Docs after uploading
White Screen/Blank screen
Data/Face mismatch errors
Issues with VOI report/processing	1		1				2
Types of documents to be used			1				1
Still trying to using App
Sales Queries	1			1			2
Validity of VOI report
Emails from borrowers to IDyou Inbox			3				3
Concerned about spam
Total	24	13	20	18			75

[Katerina Kovriga _Stiltsoft_]

Hi @Michael Green ,

If your company uses our Table Filter and Charts for Confluence app, you may try a workaround using its Pivot Table macro and the standard Jira Issues macro.

You'll be able to show issues with dates in a tabular form coming from the Jira Issues macro and aggregate them against different time periods using the Pivot Table macro.

Maybe this will help your case.

[Michael Green]

Hi @Charles.Chaaya another one for your backlog...

[Joseph Chung Yin]

@Michael Green -

Hi Michael:

Unfortunately, currently the gadget only support the following data types fields for the x/y axis -

Group picker
Multi select
User picker
Select list
Version picker

There is an open enhancement request - https://jira.atlassian.com/browse/JRACLOUD-37545.  Please note although this case is for Pie-chart gadget, but it is also for other out the box gadgets (including the gadget you mentioned). 

Your only other solution will be to research for 3rd party add-on that provide more enhanced/robust gadgets in the Marketplace for JSM Cloud.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[NORBERTUS WUSANA]

Hello, same issue and difficulties. Is there any other options to show chart based on field: "date" on our x y axis? 

[Joseph Chung Yin]

@NORBERTUS WUSANA -

Unfortunately, it is not possible using the out of the box gadget because Date field is not supported currently.

Best, Joseph