Jira admin has left the organisation

[Dave Gibbs]

I have taken over management of a team using free Jira. The previous manager set only themself as a site admin, and has now left; now when I go to https://admin.atlassian.com/ I am invited to create a new organisation. 

All the guidance I have found, relating to changing roles, depends on there being other admins already. We do not have that, just users. 

I have tried to change my own access through my account settings (which, predictably, didn't work). 

I am reluctant to create a new organisation if there is any other way to transfer admin rights. Any help gratefully received! 

[Ollie Guan · Accepted solution]

Hi @Dave Gibbs ,

I have requested assistance from Atlassian Support to resolve your case.

[Kerry_ Zhou]

can u connect to me also? I am facing the same issue, and I can't raise SR to Jira

[Tuncay Senturk _Snapbytes_]

I'd suggest raising a ticket to Atlassian support (https://support.atlassian.com/contact/) 

[Dave Gibbs]

I tried - it doesn't recognise our URL!

[Kerry_ Zhou]

Tried also, still can't connect to Jira helpdesk

[Gene Korinzer]

Same issue here no way to open a support ticket

[Andy Heinzer]

Hi @Dave Gibbs I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1093095

Someone from our support team should be able to reply to you there with some more information.

Andy

[Dave Gibbs]

Thank you ever so much, Andy - I've been contacted by support and the wheels are in motion. 

[Gene Korinzer]

How do I open up a support ticket? I don't see anyway to do so. We have the same super admin issues where we need to designate a new one as our previous super admin has left the co

[Andy Heinzer]

Hi @Gene Korinzer 

I can't see which product or site you might be referencing.  If you could provide some more information in regards to which site URL in question, perhaps I can raise a support request on your behalf.

Alternatively, you could raise an issue in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=update_account

This link creates a support case with our Customer Advocate team that can update billing/accounting information for our products.

[Kerry_ Zhou]

Anyone can help me raise a ticket? As I can't raise by the ticket above

[Andy Heinzer]

Hi @Kerry_ Zhou 

Please reach out in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=update_account

You can click the "Need more help?" link and it should permit you to create a support request with our team.   Please indicate the site URL in that support case so that our team can better assist here.

Andy