Jira automation: Change assignee when created date is after hours

[Jerome_Mark_Wee]

I am creating a rule on our Jira-servicedesk that when the issue is created after business hours. change the assignee to the after hours support.

And if possible, send an email to the assignee every 30 minutes when no actions has been done. Can anyone help me with this please?

[Gabriel Senna]

Hi Jerome,

The native JIRA automation tool, doesn't have this much of features yet.

However, there is an free add-on, called Automation Lite for JIRA, that allows you to create multiple automations to be executed, once an specific action occurs.

I recommend you to take a look at it and test, even because it's free to.

https://marketplace.atlassian.com/apps/1215670/automation-lite-for-jira-cloud?hosting=cloud&tab=overview

[Jerome_Mark_Wee]

Hi Gabriel,

Thank you for your suggestion. I already have automation lite for Jira. I should've been clear about my question.

I'm asking if this would be my JQL query to get what I want?

created > startOfDay("+18h")

When an issue is created after 6:00pm do this..

[Jessie]

Jerome, did you ever find a solution to this? Looking for a JQL function to edit based on business hours also. 

[Jerome_Mark_Wee]

Hi Jessie,

If you want to edit the ticket that was raised after/during business hours  then yes

What I did is used a trigger "When: Issue created" then add an If condition

created > startOfDay("+17h") OR created > startOfDay() AND created < startOfDay("+9h")

Then add an action if the condition is met.

Hope that helps

[Jessie]

Thank you! Everything looks good so far, I just need to test it after hours :) Thank you so much for the help. 

[Brian Spears]

I am having a heck of a time with this and could use some assistance. I am trying to create a rule based off afterhours time and am struggling. 

Here is the rule in lame terms:

If an issue is created and it matches these two conditions:

1) issue matches: summary ~ "VM from"    (has "VM from" in the subject line)

2) issue matches: ???????   (afterhours, which is Friday5PM-Monday7AM & M-F 5PM-7AM)

If conditions match, email ticket information to (an external email address) 

Stop

I cannot figure out the JQL for issue match #2 and I cannot figure out how to email the ticket information (attachments) to an external address?

Thanks,