Jira not processing emails

[Terry Dance]

Our Jira stopped processing emails for a number of hours. This has now been solved and is processing new emails, but it is not processing the emails we received while it wasn't working.

I've tried read/unread and moving the email into 1 inbox and back into the main one, but it just isn't processing them.

What an I do?

[Nikola Perisic]

Hello @Terry Dance 

Not sure what do you mean about processing the emails. Does this mean receiving them in your inbox? Correct me if I am wrong.

[Terry Dance]

The emails are in the inbox, but its not picking them up and creating/updating requests from those emails.

[Nikola Perisic]

I believe this is something you are looking for: https://confluence.atlassian.com/jirakb/emails-are-not-processed-into-comments-or-new-requests-in-a-jira-service-management-project-1209869276.html

[Terry Dance]

No I dont think thats it.

No config has changed in our Jira. Lets say Jira stopped processing emails from the inbox at 10am, and this was fixed at 1pm. Jira is processing new emails, but theres 3 hours worth of emails Jira is ignoring.

How do I force Jira to pick these emails up.

[Nikola Perisic]

Well in that case, you should write to Atlassian to take a look when this email was on the supression list, since they have access to these logs.