Jira service desk how do you edit the fields which you see in each queue

[Daniella Moses]

We are new to JIRA SD, we have set up our queues and workflows and filtered the queues to only see the service requests we want. But how do we change the fields which are visible in each queue? 

I can add a field but not remove fields. 

I would like to see different fields per queue

[Johan Soetens _Dumblefy_ · Accepted solution]

Hello Daniella,

not exactly sure what you mean with fields in this case but when you select Edit queue, there’s an option to adjust your columns (both remove and add).

[Daniella Moses]

No sorry, i was not clear. I have the columns i need per queue (tick)

If i select an actual service request item in a queue, the detail window comes up, can i adjust the fields i see in here?

[Johan Soetens _Dumblefy_]

No problem. You need to update the screen

Project Settings > Screens > there should be only one screen for create / edit / view

https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html