Just in the last two days we have been getting this problem with tickets saying we cannot close them

[Shawn Lamb]

we have been getting this issue on tickets the last two days where we are unable to change the status to closed ( or any status ) I'm set as an admin and site admin etc and should have the permissions to do so , this worked flawlessly for the last 3-4 years until now and none of the 3 people that have admin privileges say they changed anything in this time, 

[Michael Kuhl {Appfire} · Accepted solution]

Hi @Shawn Lamb - Check your permission helper for the "Transition Issues" permission.  Based on the menu text that looks like the more likely problem.

[Shawn Lamb]

Thank you for getting back to me so quick, I took your advice and tried it but it says I have that permission also ( see screen shot ) its doing the same thing to the other services desk users also , and its not just this ticket 

[Michael Kuhl {Appfire}]

The next thing to check is the workflow transition conditions.  It could be that none of the transitions previously available meet their conditions anymore.

[Shawn Lamb]

Thank you, it was there that I found the issue and was able to close other test tickets but not this one, so I moved the ticket from an incident to a problem then back and was able to close it like normal, Thank you again. 

Shawn