Knowledge Base

[keti burjanadze]

Hi all,

In one of my service  desk project I currently have knowledge base with confluence, but When I try to connect from the service desk, a message appears - refused to connect, connect to Confluence from the project knowledge base itself is getting done.

What could be the reason for this, maybe you can help me?

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @keti burjanadze 

try to resolve using the following article https://confluence.atlassian.com/jirakb/knowledge-base-articles-cannot-be-displayed-in-the-service-desk-customer-portal-error-refused-to-display-1043903438.html

Hope this helps,

Fabio

[keti burjanadze]

@Fabio Racobaldo _Catworkx_ Thank you very much for your help