Knowledge bases in Jira Service Management

[Jonathan Alescio]

Hello!

I am currently testing Jira Service Management Premium.

I would like to be able to create knowledge bases.
I have been offered the option of creating Confluence bases.

Is the price of Confluence knowledge bases included in the Jira Service Management Premium package or is it billed separately?

Thank you for your help.

[Benjamin · Accepted solution]

Hi @Jonathan Alescio ,

Welcome. Confluence is billed separately. However, the users do not count when accessing the knowledge base from JSM for viewing. 

The Confluence packaging tiers are similar to JSM. It has free, standard, premium, and enterprise.

Here's a link to pricing and features.

https://www.atlassian.com/software/confluence/pricing

[Jonathan Alescio]

Hi @Benjamin 

Thanks for your answer.

So how can I access the function below?

https://www.atlassian.com/software/jira/service-management/pricing

[Benjamin]

Most welcome, You would need confluence in order to access the function. 

Here's the documentation to help setup the knowledge base connection on JSM to Confluence.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

[Jonathan Alescio]

So, if I understand correctly, this feature is listed in the JSM plan but is not available without a paid subscription to Confluence?

[Benjamin]

Definitely need a subscription to Confluence. However, I only used similar or above plans along with JSM. For example, if the instance I'm using is on premium for JSM, usually the clients I work with use premium for Confluence. You may want to try out the free subscription of Confluence or Confluence trial.

[Jonathan Alescio]

Okay, I understand.
Thank you for your help and for your quick response!

[Benjamin]

You are most welcome. Have a great day. If you have any other questions, please post. There's lots of great community members helping each other out.