Legacy automation is getting delayed in certain interval timings

[SATHEESH BJPS]

Hello Community leaders,

Legacy automation in JSD is not triggering the in certain interval timings.

For example : last couple of days what I observed.

The rules are stopped triggering around 6 :45AM to 11: 35 AM. From 11:35AM the delayed rules are triggering at a time.this is happening repeatedly from last two days onwards.

Please suggest any solution on this 

Thanks

[Vamsi Kandala]

Hi @SATHEESH BJPS

Which version of JSM are you using?

We also noticed this behavior recently for our service desk projects and we are running JSM 4.20.10.

We have contacted Atlassian support and they have asked to generate the diagnostics by enabling the Java Flight Recorder (JFR) which is found in 'Troubleshooting and support tools' (if you are Jira administrator).

This should be enabled during the time when you notice the issue and can run it for about 20-30 mins.  After that, without disabling the JFR, you will need to generate the support zip files which will include the JFR diagnostics as well and submit them to Atlassian support.

You can disable the JFR after generating the support zip files.

We have submitted the support zip files today and waiting for the response back from Atlassian support team.

Hope this helps.

Thanks,
Vamsi

[SATHEESH BJPS]

Please tell me what atlassian suggested to you.

Thank you

[Vamsi Kandala]

Hi @SATHEESH BJPS

Still waiting for response from Atlassian support.  Will update you as soon as we find the problem and workaround solution.

Thanks,
Vamsi

[SATHEESH BJPS]

Hi @Vamsi Kandala 

Thank you for responding

I will wait for your response

[SATHEESH BJPS]

Hello @Vamsi Kandala 

Any update 

[SATHEESH BJPS]

Hell @Vamsi Kandala 

---

Is there any update from atlassian.

[SATHEESH BJPS]

Can anyone have suggestions on this