Locking a completed ticket

[Lance Mashburn]

Can you prevent a user from updating a ticket once it is a Completed or Done Status?

We have people sending emails to update tickets after they have been closed.

[Joshua Mathews · Accepted solution]

I created an automation that replies to the user that says something like "this ticket was been closed and is no longer being monitored. If you need assistance, please open a new request and reference issue # [jira ticket #]."

[Lance Mashburn]

That's a good idea I'll try that too. Thanks!

[Mark Segall]

Hi @Lance Mashburn - If you're just looking to ensure users cannot comment on a ticket after it is in Completed/Done status, you can use the following property on the desired status:

jira.permission.comment.denied

Property Value = True

[Lance Mashburn]

Thanks for the quick response. I rarely change system settings. Could you point me to the path to get to where I could place that property on the status? Thanks1

[Joshua Mathews]

Is this permission available on Team projects or just Company? 

[Lance Mashburn]

What are the breadcrumbs to change the permissions on a status? I have yet to find a place to View Properties to be able to update a status property.