Looking to assign multiple tickets at once to the same user.

[Darlene Ashleigh Jeter]

Is there a way in Service Desk to assign multiple tickets to the same user? If not is there a workaround based on for example, set up a category or field as a flag to assign to a specific user?

[Jack Brickey · Accepted solution]

@Darlene Ashleigh Jeter, do you want to automatically assign issues to a certain agent? If so what criteria dictates this? Are there multiple scenarios you want to handle, e.g. issues of this type go to agent-1 and issues of that type go to agent-2?

• You can consider using Request Type to assign to specific agent
• you can consider a custom field to associate to an agent

Do you really want to assign them automatically or could you consider placing them into Queues?

[Darlene Ashleigh Jeter]

They are already in Ques, but certain ones need to go directly to the Supervisor (a low level SEV 1) kind of thing. I will try your fix and thanks for the response.