Mail Notifications

[Karthik Mohan]

Need some help with email notification in jira cloud . Whenever a issue is created a notification email is sent to the reporter by default. I want to send notifications to the reporter and other participants whenever there is a transistion of the issue.

Like when the status changes i would like to send a mail notification to particular person or a user group depending on the current status. 

Any suggestions ?

[Thomas Schlegel]

Hi again, @Karthik Mohan,

set the email notification in the notification scheme of your project:

https://<username.atlassian.net>/plugins/servlet/project-config/<projectkey>/notifications

You can edit the notifications there or create a new notification scheme here: https://<username.atlassian.net>/secure/admin/ViewNotificationSchemes.jspa

and assign the new notification scheme to your project.

[Karthik Mohan]

@Thomas Schlegel i tried the notification schemes but i am not receiving the notification. Only notification i get is for issue create.

[Thomas Schlegel]

Which event do you fire in your workflow transition?

You can see that under "post functions" of the workflow.

Usually, there is a "Generic Event" fired. Change this to another event (e.g. issue updated) and add notifications in your notification scheme to that event.  

[Karthik Mohan]

Actually, transitions fire difffernt events based on the transistion and i have added the respective notification i wanted. But still i am not receiving the notifications

[Thomas Schlegel]

could you please post screenshots of a configuration?

Workflow and notification scheme?

[Karthik Mohan]

[Karthik Mohan]

thts my notification scheme

[Thomas Schlegel]

Are you changing the status by yourself? Then maybe your user preferences say, that you won't be notified by your own changes:  

 

For testing purposes, I would change this to "Notify me".

[Karthik Mohan]

@Thomas Schlegel I tried what you said, but still i am not able to achieve what i Want.

Only current assignee and reporter are reeceiving the notification mail. I also configured a single user whom should also receive the same. But its not happening. Can you help me with this

[Thomas Schlegel]

Maybe your mailserver has a problem sending mails to a certain group of people? 

We have a mailserver that is not allowed to send mails to external email-adresses and one that is allowed to do that.