Manually Trigger Approver Request Email

[Kurtis]

Is it possible to manually trigger the Approval Notification email? 

When "Moving" a ticket from "Emailed request" to a "Request" workflow, it bypasses the approval email notification. 

I tried making a manual automation that will change the status of the ticket back to "Waiting for Approval". But this fails. 

My next workaround will be to make a manual trigger to send an email to the Approver to visit the portal and approve the request. Not the best, but if that's all I can do... 

Any insight would be helpful. Thank you. 

[Kurtis · Accepted solution]

@Marc - Devoteam 

[Marc - Devoteam]

Hi @Kurtis 

You need an to have an incoming transition to the status "Waiting for Approval".

I see only outgoing transitions from that status, so you would need to modify your workflow.

So if you move the issue to the project, to a status in the shown workflow, there needs to be a transition outgoing from that status to the status "Waiting for Approval".

[Kurtis]

I had a feeling that was the case. Will adding transitions from various statuses mess up the workflow? Or will they only be triggered when my automation is triggered? 

[Marc - Devoteam]

Hi @Kurtis 

You can add conditions to transitions, so that only members of a certain group(s) can do this or based on a project role(s).

[Marc - Devoteam]

Hi @Kurtis 

The automation to set the issue to another state should be able to work.

What is the configuration of your rule and what is the error that is given on running the rule.

Are there conditions or validators on the workflow that prevent the status change?

[Kurtis]

Hey Marc, 

I attached screenshots showing both the workflow the automation and the error.