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Move SLA Section

Sam Evans
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February 13, 2024

We don't use the SLA section so we are trying to move it or just get it out of view. When in the Request Type section I select "Move to Bottom" on the SLA section and hit save and it says it saved correctly but then it moves back to the top. 

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Answer accepted
Rudy Holtkamp
Community Champion
February 13, 2024

Hi @Sam Evans ,

If you don't use the SLA section, just go to your projects settings > SLAs > For every SLA remove all goals and make sure that the time target is empty for all remaining issues > Save

This should remove the SLA.

Sam Evans
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February 13, 2024

Perfect, thank you!

Phil Amiss
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July 22, 2025

Does anyone know if this is going to be fixed?

Each time the order is re-arrange in the section you get options to move to bottom or up down you click save, you get a popup confirmation that the update was successful. However the order reverts back immediately to the previous order. Very frustrating as even collapsed they take up good screen real-estate at the top of the screen even though there is low interest by the users. The functionality is there and should work as intended? Unless I have missed something maybe? This post was opened in Feb 20024 and 18 months later here I am.

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