Move Ticket from One Project To Another via Email

[Michael diLorenzo]

We have an email address to receive email and create tickets in our project - ithelpdesk@.

Our security team has an email address to do the same thing for their project - security@.

Sometimes people send us requests that should go to security.  I don't have access to security's project, so I can't move the ticket there.  I would like to "send" the ticket to them via their email address, so that a ticket is created on their side, and then I can close my own ticket.

Right now, I have to copy the text of the issue reported, open my own email account, and send a request to security@.  Now I am the requester on their ticket, so I then have to contact them and ask them to change the requester to the person who sent the original ticket to me.

Is there a better way to do this?

[Tim Perrault]

Hi @Michael diLorenzo 

Maybe you could have an admin setup an automation with a manual trigger that you could use to move the ticket to another project. The thinking behind this is you could have the rule actor be a dummy user that has permissions in both projects.

[Michael diLorenzo]

Thanks for the suggestion. :-)