My Account is deactivated suddenly!

[Mahmoud Haggag]

Dears - I'm trying to login and suddenly I see the below message! what should I do to get my account back ??

[Andy Heinzer · Accepted solution]

Hi @Mahmoud Haggag 

There is a support ticket that you can access over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2259981

Please respond on that ticket so that our support team can process this request.

Thanks

Andy

[Mahmoud Haggag]

Hi @Andy Heinzer , I'm not able to reach the ticket. Whenever I navigate to it, it requests me to login. Once I login it redirects me to the "Account Inactive" page!

Please advise further .. 

[Andy Heinzer]

Sorry for the confusion, there should have been an email sent your address, it looks like you were able to reply to that.  It appears that your account has been re-activated.

[Edwin]

@Andy Heinzer 

I am experiencing the same issue now, please help to reactivate my account.

I have replied to the email but still yet to get any response from Atlassian.

i have created a question here. https://community.atlassian.com/t5/Jira-Service-Management/Account-Deactivated-suddenly/qaq-p/2337231#M134538

[John Funk]

Hi Mahmoud,

You need to open a support ticket with Atlassian. Choose the option for Billing. 

https://support.atlassian.com/contact/#/

[Mahmoud Haggag]

Hi @John Funk - I've already tried to approach The URL  but it requests me to login.

once I login, It gives me the same message! 

Please advise ..

[John Funk]

Let me see if I can get someone from Atlassian to take a look. 

[Mahmoud Haggag]

Hi @John Funk .. I really appreciate it you have any updates on my issue 

[Ash Yadav]

Hi @Mahmoud Haggag

Have you checked your email for more details? 

Are you the admin for the site or a user? 

It's possible that the site admin has deactivated your account. 

Or as John said below, you can contact the Atlassian Support team as it could be billing related. 

Kind Regards, 

Ash 

[Mahmoud Haggag]

Hi @Ash Yadav,I'm the subscription owner and not able to contact support .. check my response to @John Funk