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My JSM portal only shows resolved requests

Christopher Jones
Christopher Jones July 10, 2023

My JIRA service management portal only shows requests with the status "Resolved" and with a single request type.  The filters don't affect this, except to remove all the requests whenever "Resolved" or that single request type is deselected.

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Brant Schroeder
Brant Schroeder
Community Champion
October 25, 2023

@Christopher Jones Can you share a screenshot of what you are seeing?

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Christopher Jones
Christopher Jones October 25, 2023

The portal only shows a very limited set of issues, closed requests with a status of resolved and a request type "Report a website problem".  Within those limits, it doesn't display all the relevant issues, only 21 of 1000+.

 

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