New agent not receiving mails (invitation, verification)

[Danielle Dakaud]

Hello Team,

We have a new agent who is not receiving any mails from Jira.

He is a new service desk agent, but he doesn't receive the invitation link. When we shared with him the invitation link directly,  Jira generates a code  for verification but he doesn't receive any notification from Jira. We  removed and re-added him, but nothing arrives.

Could you help us on that, please ?

Thank you

[Bryan Trummer - ReleaseTEAM]

Hi @Danielle Dakaud - I am sure this has been done, but I just want to verify that they have checked their spam folder to ensure the emails are not being redirected?

[Danielle Dakaud]

Hi Bryan, Yes, that was done.

I don't know what happened, but finally the problem is solved.

Thank you for your attention

Regards