No anonymous access to public Confluence with Service Desk URL

[Deleted user]

We want to make some of our Confluence articles publicly available through the Service Desk customer portal, but you must log in while using the Service Desk URL when accessing.
With a direct link to the public Confluence article, the page can be accessed without login.

The goal is to give our customers access to the articles, even if they do not receive a direct link to the public Confluence article. You should be able to use the Service Desk customer portal without login to find answers to your questions.

Is it possible to give anonymous access to Confluence articles within the Service Desk customer portal? How to set up?

[Susan Hauth _Jira Queen_]

Hi Hannes,

That is currently not possible.  THere are a couple of suggestions raised with Atlassian, that you can vote and comment on:

https://jira.atlassian.com/browse/CONFCLOUD-30161

https://jira.atlassian.com/browse/JSDCLOUD-4901

Cheers,

Susan

[Patrick Neuner - Futureweb GmbH]

Incredible that such basic things are not possible, Atlassian, your competitors are all capable of this...

Thanks susan for this info.