Not able to import components from Github

[Kavish Malay Bharos]

Not able to import components from Github. The option is disabled

[Marc - Devoteam]

Hi @Kavish Malay Bharos 

Welcome to the community.

Where is this option disabled, can you provide more context?

[Kavish Malay Bharos]

Hi @Marc - Devoteam ,

The option to bulk import component from Github is disabled from option "Create" -> "Import components" (screen shot attached)

I have already tried to add GitHub App from Compass marketplace, and it shows "Added" (screen shot attached)

But after this nothing happens, the option "Configure" on click lands back to the show all Apps (screen shot attached)

[Marc - Devoteam]

Hi @Kavish Malay Bharos 

You haven't configured the app yet.

Go to apps and on GitHub connect with your GitHub.

https://support.atlassian.com/compass/docs/integrate-compass-with-github/ 

If you can't configure, nothing is connected and you can't install components from GitHub.

Contact Atlassian Support

Note: you need to be admin to raise support tickets

[Kavish Malay Bharos]

Yea @Marc - Devoteam that is the problem. I am not able to configure, because as soon I click the button "Configure" nothing happens and page loads back to the initial landing page with list of all the Apps (below screenshot):

[Kavish Malay Bharos]

Hi @Marc - Devoteam

I am stuck on raising the support ticket. I don't see any submit button. Only two button I see on the raise support ticket is "Documentation" and "Ask Community". Do you have any idea (below screenshot):

[Marc - Devoteam]

Hi @Kavish Malay Bharos 

You need to be an admin to create requests or have a paid subscription.

If you are on a free subscription you can't make support requests.