Notification / Email Limit

[Nico]

Hi,

on the Jira Ino page is nothing regarding a limit with emails! Now i got the info, that the limit is reached for today. WTF? On the website the promote with "Unlimited mail, unlimited notification, 200 SMS"

Now i have to buy, Jira, Jira Service desk AND Confluence, thats not a great feeling...

[Nic Brough -Adaptavist-]

The limitations of the free version are all listed on https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ which is linked to in the pages I see about getting a trial and the free version.

[Nico]

Thnks, that is not really transparent! On the page i see "unlimited mails". Now i have to buy the plan for $20 per Agent just to get more emails? Thats a reason to leave atlassian. On other Helpdesk software i get a way more features for this money. Is there a known way to only upgrade email limit? 

[Nico]

And why is Jira only at $7 per User but Jira Service Mangement User is $20? I dont understand the priceing, really.

[Nic Brough -Adaptavist-]

Which page is it?  (I can't find any that don't have the link I mentioned)  We can ask Atlassian to improve it.

You do not need to buy JSD for $20 per agent.  Agents are expensive users, but they are expected to be few in number - the idea is that you pay a lot for agents, but the customer accounts are not charged.   

Service Desk is a separate product that goes over the top of a Jira Core, as is Jira Software, and you can licence all three of them separately - it's not uncommon to see things like 100 Core, 50 Developers (Software) and only 3 Agents licenced.  Taking any one of the three out of the free bracket will remove the restrictions on email.

[Nico]

Hm ok, so what is your suggestion? I need Jira software, JSD an confluence.

Should I order 2 users for Jira software? (We are only two using it)

i think the price mentioned is only visible from Germany, I already send it to Atlassian

[Nic Brough -Adaptavist-]

I think I would be looking at a free Confluence install, then a Jira Core + Software + Service Desk install with free Core, 10 Software users and 3 Agents (the licences for Software and Service Desk can be thought of as including a Jira Core licence, as they build on top of the Core functions).  The 10 software users should remove your email limitations.

However, I do not know if it is possible to mix free and paid licences across the three Jira applications.