Notification translation does not translate ticket status

[Sandro Quartieri]

Hi,

I have a portal in italian language, which is set as the default language.

During the normal workflow, when a ticket changes status, the customer receives a notification via email like this.

The notification is mostly in italian, except for the ticket status (Closed, Resolved, Done etc.) and the survey.

Any advice?

Thanks

Sandro

[Lisa Forstberg · Accepted solution]

Hi @Sandro Quartieri ,

You can translate statuses in the Status list. Settings > Issues >Statuses

You can translate Resolutions under Settings > Issues> Resolutions

all the best

Lisa

[Sandro Quartieri]

Hi @Lisa Forstberg ,

thanks for your answer.

The tickets are already correctly translated in italian (the default language)

In fact, if I go to the portal, I can see them in italian

The only problem is with the mail notifications.

BR

[Lisa Forstberg]

Hmm..

Your project is default Italian, but how about your site?

Is that default language Italian or English?   Settings > General Configuration > Default language

Suspecting that the site is english and the email template is bringing in the sites default language statuses.

See also instructions on this closed bug:  https://jira.atlassian.com/browse/JSDCLOUD-5887

all the best

Lisa

[Sandro Quartieri]

Hi Lisa,

thank you for your support, it works!

Best regards

[Lisa Forstberg]

Great to hear!  :-D Mark this as answered to help us on the community to sort and filter please.

Buona sera!

Lisa

[Sandro Quartieri]

Hi Lisa,

I marked the answer you suggest, but the correct one is the answer about Default Language in General configuration.

BR